Privacy Policy

JobbTrakr is job management software built for trade contractors — quotes, invoices, scheduling, inventory, that sort of thing. Running that software means we hold some information about you and your business, so this page sets out plainly what we collect, why, and what we do with it. If anything here is unclear, email us at support@jobbtrakr.app and we'll explain it properly rather than pointing you back at this page.

What we collect

When you register a business with JobbTrakr, we ask for your name, email address, and phone number, along with your business's name, phone number, email, address, and (optionally) your ABN, ACN, or NZBN. We need the business phone number and business email specifically so we can tell your account apart from anyone else's — more on that below.

Beyond signup, whatever you put into the system to run your business is stored on your behalf: customers, quotes, invoices, jobs, timesheets, inventory, supplier records — all of it. That data belongs to you, not us. We're just the software it lives in.

If you pay for a subscription, Stripe handles the transaction and we never see or store your card details ourselves.

We also pick up some technical information automatically as you use the app — your IP address, browser and device type, and general usage patterns like which pages you visit and which features you use. This helps us fix bugs and understand what's actually being used.

Why we check phone numbers and business details against each other

When someone registers a new business, we automatically check whether the phone number, business number, or business email already belongs to another account on JobbTrakr. This exists purely to stop the same business signing up for repeated free trials under a different email address — it's not used for anything else, and it doesn't affect anyone joining an existing business as a team member.

If a match is found, registration is blocked with a generic message. We deliberately don't reveal which detail triggered the block, so if you believe this happened in error, contact support@jobbtrakr.app and we'll sort it out directly.

How we use it

Mostly to run the service: keep your account working, process payments, send you the emails you'd expect (welcome messages, trial reminders, invoices you've sent, that kind of thing), and answer your support questions. We also use it to spot technical problems, prevent the kind of duplicate-account abuse described above, and to understand overall usage so we know what to build next.

We don't sell your data, and we don't use your customers' details for our own marketing.

Who we share it with

We don't sell or rent your information to anyone. We do rely on a handful of outside services to actually run JobbTrakr, and each of them sees the slice of data they need to do their job:

• • Supabase — hosts our database and handles login/authentication. This is where all your business data actually lives.
• • Stripe — processes subscription payments. We never see your full card number.
• • Resend — sends transactional emails on our behalf (welcome emails, trial reminders, invoice/quote emails you send to your customers).
• • Twilio — sends SMS messages if you choose to text quotes or invoice reminders to your customers. If you connect your own Twilio account for this, we store those API credentials securely so we can send on your behalf — you're responsible for keeping that account's login details safe, the same as any other third-party service you connect.
• • Google Analytics and Meta (Facebook) Pixel — help us understand how people use our website and app, and measure whether our ads are working. Both use cookies and similar tracking technology.

We're not currently connected to any open-banking or bank-feed provider — that feature exists in the product but is switched off while we finish testing it. If we turn it on, we'll update this policy first and name the provider here.

Notifications

If you turn on browser push notifications, your browser gives us a subscription token so we know where to send them. You can switch this off at any time in your device or browser settings, and we'll stop sending notifications immediately.

Keeping your data safe

Your data sits in Supabase's PostgreSQL infrastructure, encrypted in transit and at rest. Access within our own team is restricted to what's actually needed to provide support or keep the system running. No system is completely immune to risk, but we take reasonable, industry-standard precautions and keep our dependencies patched.

How long we keep it

If your free trial ends without subscribing, or your subscription is canceled, we treat the account as inactive from that date. We'll send a reminder at day 45 and a final notice at day 83, then permanently delete the account and all its data on day 90 if it hasn't been reactivated before then — reactivate by logging in and keeping an active subscription.

Activity logs

Every quote, job, and invoice in your account keeps an activity log — who did what, what changed, when, and whether it was emailed, texted, printed, or opened. These logs are kept for 24 months and then permanently deleted. If you need records beyond that for compliance reasons, keep your own copy before the 24 months is up — we can't recover them afterward.

Your rights

You can access, correct, or ask us to delete your personal information at any time — most of it you can update yourself in Settings, and anything you can't, email support@jobbtrakr.app and we'll action it.

If you're in Australia, we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you're in New Zealand, we do the same under the Privacy Act 2020. Either way, if you're unhappy with how we've handled something, you're entitled to raise it with the relevant regulator (the OAIC in Australia, or the Privacy Commissioner in New Zealand) — though we'd genuinely appreciate the chance to fix it directly first.

Where your data is stored

Our infrastructure providers may process data in countries other than your own. Where that happens, we rely on providers who maintain appropriate security and privacy safeguards for cross-border data handling.

If this policy changes

We'll update the date at the top of this page whenever we make changes, and if a change is significant, we'll email you about it rather than leaving you to notice on your own.